Logan Garth Goodwin

Somersworth, New Hampshire

IT Support & Infrastructure Technician focused on reliable, secure systems.

I like solving user, network, and system issues in a way that keeps environments stable and supportable. This portfolio highlights troubleshooting-minded network design, access control, operations planning, incident analysis, and documentation that translates well to IT support, infrastructure support, and network support roles.

Resume – IT Support / Infrastructure Focus View projects Project library

About

Technical foundation with a strong troubleshooting mindset.

My background blends hands-on troubleshooting, home lab experimentation, network design, customer-facing field work, and security-focused coursework. I like turning technical detail into fixes that are practical, documented, and easier for other people to support.

I think my strongest value is connecting infrastructure decisions to everyday user impact. That means reducing repeat issues, making escalation clearer, and improving stability without losing sight of security.

Core strengths

  • Network and systems support
  • Incident response and documentation
  • Security best practices
  • Troubleshooting and root-cause analysis

Target roles

IT Support Specialist, Infrastructure Support Technician, Network Support Technician

I think the strongest evidence on this site is the mix of troubleshooting-minded architecture, access control planning, incident analysis, secure network segmentation, and operations documentation. That combination translates well to support teams that value uptime, clear escalation, and security-aware user support.

IT support capabilities

Built to support users, systems, and reliable day-to-day operations.

User and access support

  • User access management and least-privilege thinking
  • Account changes, access reviews, and removal workflows
  • Permission troubleshooting and escalation awareness
  • Security-aware handling of regulated data

Network troubleshooting

  • Connectivity troubleshooting across VLANs, routing, and ACLs
  • Wireshark fundamentals and packet-level thinking
  • Switching and segmentation concepts that reduce support guesswork
  • Support-friendly design for faster isolation of issues

Operations and documentation

  • Incident documentation and root-cause analysis
  • Clear handoff notes and implementation planning
  • Ticket-minded communication and repeatable workflows
  • Change planning that protects uptime and user productivity

Infrastructure awareness

  • Windows and Linux support fundamentals
  • Hardware troubleshooting and repair
  • Virtualization and home lab administration
  • Security controls that support stable operations

Tech stack

Quick scan of tools, platforms, and technologies.

Systems

WindowsLinuxActive DirectoryHardware RepairVirtualization

Networking

VLANsRoutingSwitchingACLsWiresharkPacket Tracer

Security

Least PrivilegeFirewall ConceptsDMZRisk AnalysisIncident Analysis

Documentation

Root-Cause NotesImplementation PlanningPolicy WritingEscalation WorkflowsProject Documentation

Certifications

Credentials that reinforce my support and infrastructure background.

View Credly →

CompTIA

A+Network+Security+

EC-Council

DFEEHENDE

TestOut

PC ProNetwork ProIT Fundamentals Pro

Profile

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Featured work

Projects that show how I troubleshoot, design, document, and support systems.

See all project pages →
Campus network segmentation and support project art

Secure Enterprise Campus Infrastructure

Designed a segmented campus network that improves troubleshooting, limits outage blast radius, and makes it easier to isolate misconfigured or compromised devices.

Cisco IOSASA FirewallACLs
Open project
Multi-site support and architecture project art

Enterprise Network Analysis and SD-WAN Architecture

Evaluated a multi-site network to identify reliability and visibility issues affecting users, then proposed improvements that simplify troubleshooting and support across locations.

SD-WANNGFWDR Planning
Open project
Information assurance and operational support project art

Information Assurance Plan (Graduate)

Translated governance requirements into practical access control, logging, and escalation processes that support consistent user management and clearer troubleshooting.

NISTGovernanceRisk
Open project
Healthcare incident analysis and support project art

Healthcare Cyber Incident Report: Trinity Health

Analyzed how access handling, monitoring gaps, and delayed escalation can turn routine IT issues into major security and compliance incidents in healthcare.

HIPAAIncident analysisCompliance
Open project

Support workflow proof

Escalation should be clear, documented, and predictable.

I think support teams work best when triage, ownership, documentation, and escalation are easy to follow. This workflow diagram helps translate my project work into the kind of operational thinking that matters in real IT support environments.

  • Tier 1 handles quick fixes and common user issues
  • Tier 2 focuses on deeper troubleshooting across systems and networks
  • Tier 3 owns specialist issues, engineering review, and final resolution
  • Documentation and user communication stay active through every handoff
Diagram showing an IT support escalation workflow from Tier 1 help desk to Tier 3 specialist resolution

Education

Southern New Hampshire University

B.S. in Information Technologies · Cybersecurity Concentration

  • Graduated May 2025
  • Summa Cum Laude
  • Cumulative GPA: 3.986
  • 159 total credits completed

Relevant coursework

Security, networking, systems, and governance

Cyber Defense Network Security Computer Systems Security Legal and Human Factors of Cyber Telecommunications / Networking Risk Management / Mitigation Systems Requirements / Implementation Planning Computing as a Service

Capabilities

Built around practical infrastructure and security work.

Networking

  • Routing and switching
  • Subnetting, VLANs, and inter-VLAN routing
  • ACLs, DHCP, and NAT fundamentals
  • Wireshark packet analysis
  • Cisco Packet Tracer and topology validation

Security

  • ACL design and least privilege
  • Firewall, DMZ, and defense-in-depth concepts
  • Risk assessment and control mapping
  • Policy development and security awareness planning
  • Incident response and compliance fundamentals

Systems

  • Windows and Linux support
  • Virtualization and home lab administration
  • Hardware troubleshooting and repair
  • Documentation, requirements, and implementation planning
  • Cloud and IT service planning

Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • EC-Council DFE / EHE / NDE
  • TestOut PC Pro / Network Pro / IT Fundamentals Pro

Experience

Hands-on technical support and field operations.

Technical Support Specialist

Independent / Private Employment · Manchester, NH · 2006–2020

  • Delivered Tier 1 and Tier 2 support for residential and small business users
  • Diagnosed hardware, software, and network issues and documented working fixes
  • Handled troubleshooting in a way that balanced user needs, uptime, and security awareness

Lead Associate

Amazon · Nashua, NH · 2021–2023

  • Coordinated work in a high-volume environment with constant triage and issue resolution
  • Supported fast operational transitions and process consistency across teams
  • Used communication and escalation judgment to keep work moving during disruptions

Maintenance Technician

Walmart · Manchester, NH · 2020–2021

  • Performed preventive maintenance and diagnostics across building and support systems
  • Documented corrective actions and safety work with consistent follow-through
  • Balanced troubleshooting speed with compliance and reliability requirements

Service Technician

One Source Security & Automation, Inc. · Bedford, NH · 1996–2006

  • Installed and serviced surveillance, alarm, access control, and automation systems
  • Trained customers on operation, configuration, and basic troubleshooting
  • Worked across field support, customer communication, and system reliability tasks

What I'd handle in an IT support role

Work I am ready to contribute to right away.

  • Troubleshooting user connectivity and access issues
  • Supporting network-dependent applications and services
  • Managing access controls and resolving permission problems
  • Documenting issues, resolutions, and escalation steps clearly
  • Supporting security best practices without disrupting users

Current focus

Seeking entry-level IT support and infrastructure support roles.

I'm looking for opportunities where I can contribute to reliable systems, clear documentation, thoughtful troubleshooting, and security-aware user support. I am comfortable working tickets, resolving technical issues, and escalating effectively when deeper investigation is needed.

Contact

Let’s connect.

I think the easiest way to reach me is through email or LinkedIn. I like keeping contact simple, answering quickly, and pointing employers to practical project evidence right away.

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